Customer support
ELEXTRA Support
How can we help you today?
01 / Warranty
Warranty
Register a new product or lodge a claim. Both flows are tracked end-to-end and synced to your ELEXTRA account.
/ 01
Warranty registration
Activate manufacturer cover within 30 days of installation. Most residential products carry 10 years parts, 5 years labour.
Avg. time
4 minCover starts
Same day/ 02
Warranty claim
Lodge a fault report. A CER-registered engineer responds within 1 business day. Average resolution: 6 days.
First reply
< 1 dayAvg. resolution
6 days02 / Documents
Documents
Every datasheet, manual and compliance document in the ELEXTRA catalogue. Search, filter, download.
HeroEE 2 — Datasheet
HeroEE 2 · v1.0
HeroEE 16 — Datasheet
HeroEE 16 · v1.0
Legend 112C — Datasheet
Legend 112C · v1.0
LESSO 580–600 W — Datasheet
LESSO 580–600 W · v1.0
InfinityCell 314 Ah — Datasheet
InfinityCell 314 Ah · v1.0
InfinityCell 587 Ah — Datasheet
InfinityCell 587 Ah · v1.0
InfinityBlock 261 kWh — Datasheet
InfinityBlock 261 kWh · v2.0
InfinityBlock 418 kWh — Datasheet
InfinityBlock 418 kWh · v1.0
LESSO 430–450 W — Datasheet
LESSO 430–450 W · v1.0
03 / Contact
Contact us
Three ways to reach an engineer. We answer in business hours, AEST. After-hours, Elea handles urgent triage.
Email support
support@elextra.com.au
Response within 3 business days
Send email
Phone
1300 767 676
Mon–Fri · 09:00–17:00 AEST
Call now
Live chat with Elea
AI advisor · 24/7
Coming Soon
Open chat
Showroom & service centre
Brisbane Showroom
Mon–Fri · 09:00–17:00 AEST
Google Map
Form
General enquiry
For partnership, media, bulk-order or anything that doesn't fit the warranty flow.
Business hours Online now
Mon – Fri09:00 — 17:00 AEST
SaturdayClosed · Elea on standby
SundayClosed · Elea on standby
Regional support
QueenslandBrisbane HQ · same-day dispatch
New South WalesSydney depot · 1-day dispatch
VictoriaMelbourne depot · 1-day dispatch
ACTRouted via nearest depot